SunTrust Says Digital Banking Coming Back Online After Outage

Sep 18, 2018

SunTrust Bank customers have experienced a third day of difficulties accessing their accounts after a routine technical upgrade Sunday knocked out its digital banking platforms.

While these kinds of outages do happen, officials say most don’t last more than a day.

The lack of online and mobile-banking services has been especially problematic for customers in the Carolinas who are dealing with Hurricane Florence.

Tuesday afternoon, The Atlanta Journal-Constitution (AJC) quoted SunTrust officials as saying most issues have now been resolved.

“We have restored digital capabilities, although some have intermittent access,” Sue Mallino, a spokeswoman for the Atlanta-based bank told AJC.

Atlanta-based SunTrust has more than a dozen branches in the Jacksonville area.

The bank has promised to refund any ATM or overdraft fees incurred during the outage.

Contact reporter Cyd Hoskinson at choskinson@wjct.org, 904-358-6351 and on Twitter @cydwjctnews.