The Consolidated Dispatch Agency (CDA) is on an uphill climb as it works to overcome a series of tragic errors and fill vacant positions.
The agency ran into trouble soon after it was created in 2013. It endured some high profile technical problems that were blamed, in part, for the shooting death of Leon County deputy Chris Smith as he responded to a house fire.
The CDA was also blamed for bumbled responses in the Betton Hills murder of a Florida State University law professor and a shooting at FSU’s Strozier Library.
Now, a new interim director is at the helm. Steve Harrelson has soent nearly 30 years with the Leon County Sheriff’s Office. He’s also the CDA’s fourth director in five years. He says his priorities include fully staffing the dispatch floor – where 500,000 calls are answered annually - and boosting morale.