Jacksonville Launches MyJax Online Service Portal

Aug 19, 2019

The City of Jacksonville is overhauling its online resident-services portal for the first time since 2003, at a cost of $1.4 million. 

The MyJax Customer Service Portal, which went live last week, lets residents request city services, check the status of those requests, and find answers to commonly asked questions. 

Customer Service Manager Monica Cichowlas said residents would get stuck entering addresses in the old system, but the new one runs on Google Maps.  

“And everybody is accustomed to using Google Maps - or most people are accustomed. If you’re online, you are accustomed to using Google Maps, so it’s easy to type in an address and locate the property you’re wanting to get assistance with,” she said. 

Implementing the new system took about 11 months to complete. 

Residents are not required to sign up to use the service, but Cichowlas said it works best if they do. 

City services available through the portal include reporting lost pets and pointing out malfunctioning traffic signals.

Cichowlas said the City plans to make additional enhancements to the portal based on customer feedback.

Contact Abukar Adan at 904-358-6319, aadan@wjct.org or on Twitter at @abukaradan17