JEA Interim CEO Wants Customers To Put Their ‘Shareholder’ Hats On

Apr 30, 2018

Interim JEA CEO Aaron Zahn wants Jacksonville residents to think differently about their relationship with the municipal utility.

As the contentious public debate over selling JEA fizzles, Zahn wants people to see themselves more as shareholders, not customers.

“The last four to six months, what it allowed us to do is start to put our shareholder hat on, which is what does the city of Jacksonville want from JEA? What is the role and responsibility that it sees our company playing from a shareholder hat?” He said.

Related: Focus On JEA

Last month, in the heat of the public debate over privatizing JEA, a presentation to city council highlighted how electric sales have dipped 10 percent and water sales by 14 percent in the last decade. Most of the drop was blamed on more efficient technology.

Proponents of a sale pointed to the lagging revenue as reason enough to privatize JEA, but after public pushback and Mayor Lenny Curry’s last week promising not to ask city council for privatization, Zahn says the municipal utility has to find ways to reverse the trend.

“Step one was getting back, and focusing on the core business and providing a stable environment for our team and our employees,” he said. “Step two is working with the city council members and the mayor to define a shareholder framework and we’re going work on that with our board of directors over the next coming months.”

Zahn, who was selected as interim CEO in April, can’t yet provide specifics, but he says the company will look at more cost-efficient ways of delivering the same level of electric and water services.

Zahn said an evaluation scorecard for the permanent CEO position hasn’t been drafted, so he still can’t say whether he’ll seek the top spot.

The former CEO of a wastewater and solid waste company, Zahn faced tough questioning from city council members just two days after ascending to the utility’s top executive spot. Councilors peppered him with questions stemming from the board’s interim selection process — many saw Zahn has relatively inexperienced in comparison with his rival for the job, JEA CFO Melissa Dykes.

They also demanded answers for his previous company’s Central Florida controversies, where one of his solid waste recycling plants suffused a community’s air with the smell of feces.

Since then, Zahn said he has met privately with all council members and is dedicated to open dialogue with city leaders in every branch of government.

Reporter Ryan Benk can be reached at rbenk@wjct.org, at (904) 358 6319 or on Twitter @RyanMichaelBenk.