Some FSCJ Students Unable To View Class Information The Morning Of First Day

Jan 8, 2018

Because of a software glitch, some students starting classes Monday at Florida State College at Jacksonville had trouble logging into online classes, viewing their class schedules, or looking up class locations online.

The college says the software issues have been resolved.

The problem was with the college’s ‘myFSCJ’ portal, the system that handles all information about classes, students and employees.

This screenshot shows the message students saw on FSCJ's website Monday morning.
Credit Lindsey Kilbride

“The technical issue that honestly occurred today was just due to the heavy load that our database saw because it was the first day of the spring term here at FSCJ,”  college spokeswoman Jill Johnson said Monday afternoon. “And it ran slow for a little under three hours but is back up and running currently.”

As the News Service of Florida reported last month, FSCJ blamed the college’s new software, in addition to Hurricane Irma, for a projected decline in enrollment.

The college could see a nearly 10 percent drop-off in full-time students as compared to the previous year.  School officials said in the article that the new software system had some implementation difficulties that affected “student registration functionality.”

However, FSCJ said in a state report, many of the issues have been mitigated.

As for Monday’s problem, “We expect the issue that took place today will not occur again,” Johnson said. “We’ve been working with the vendor to ensure that they have everything in place that when we see high-volumes that we’ll be ready for those high volumes.”

Johnson said actual enrollment numbers for this school year won’t be available until summer and it would be premature for her to say FSCJ is going to see a decline due to switching software systems.

The News Service of Florida contributed to this report.

Lindsey Kilbride can be reached at, 904-358-6359 or on Twitter at @lindskilbride.