JEA: Scammers Continue To Target Customers With Disconnection Threats

Aug 31, 2020

JEA continues to warn customers about con artists who are calling with fake immediate-disconnection threats to try to trick them into giving out their personal information.

The city-owned utility shared a portion of what it says is an actual scam call in a short video meant to help customers avoid being victimized by crooks:

JEA said it contacts delinquent customers by mail and email — never by phone.  And it will never require someone to pay a bill using a prepaid card or a mobile payment app.

Never respond to requests to go to a store to purchase a prepaid card or respond via a mobile payment app (Cash App, PayPal, Venmo, Zelle, etc.), to avoid service interruptions. Utility companies like JEA offer a variety of bill payment options, including accepting payment online, by phone, automatic bank draft, mail, or in person.

JEA customers who suspect someone is trying to scam them should call (904) 665-6000, not the phone number provided by the scammer. Customers who feel that they are in physical danger should first call 911.